Privacy Policy
This policy explains what personal information Dental Design Turkey collects through dentaldesignturkey.com, why we collect it, who we share it with, and the rights you have over it. It covers the website and the enquiry forms on it. It does not cover the clinical records we keep about patients who are treated at the clinic.
Last updated: 11 November 2026
Who we are
Dental Design Turkey is the trading name of Özel Dizayn Ağız ve Diş Sağlığı Polikliniği, a dental clinic in Antalya, Türkiye. The clinic holds an International Health Tourism Authorization Certificate (No. ST-3225) issued by the Republic of Türkiye Ministry of Health, General Directorate of Health Services.
We are the controller of the personal information described in this policy. You can reach us at:
Tekelioğlu Caddesi No: 62/A, Fener, Muratpaşa, 07160 Antalya, Türkiye
+90 533 574 77 41 | +90 532 168 36 07
info@dentaldesignturkey.com
What we collect
When you send an enquiry. Our enquiry forms ask for your name and phone number, and optionally your email address and a short description of what you would like treated. You choose what to put in that description.
Advertising click identifier. If you reach our site from a Google advertisement, a Google Ads click identifier (GCLID) is recorded in a hidden field on the form. It tells us which advertisement brought you to us. It does not identify you by name.
When you message us directly. If you contact us by WhatsApp, telephone or email, we receive whatever you send us, along with the phone number or email address you send it from.
Technical and usage information. Our website records standard technical information such as your IP address, browser and device type, the pages you view and the site you arrived from. Most of this is collected through the cookies and services described under Cookies below, and only where you have consented to them.
We do not ask for payment card details, identity documents or medical records through this website.
Giving us your details is not a legal requirement and you are under no obligation to do so. But we cannot answer an enquiry or prepare a treatment plan without at least a name and a way of contacting you.
Why we use your information, and our legal basis
| What we do | Why | Legal basis |
|---|---|---|
| Reply to your enquiry and prepare a written treatment plan | So we can answer the question you asked us | Steps taken at your request before entering into a contract |
| Arrange your visit, treatment and follow-up | To provide the treatment you have agreed to | Performance of our contract with you |
| Keep a record of enquiries and correspondence in our CRM | So any colleague who picks up your case can see what has already been discussed | Our legitimate interest in running the clinic and giving consistent answers |
| Measure which advertisements and pages lead to enquiries | To understand what works and spend our advertising budget sensibly | Your consent, given through the cookie banner |
| Meet our legal and professional obligations as a licensed clinic | Because the law requires it | Legal obligation |
We do not sell your personal information, and we do not use it to make automated decisions about you.
Health information
The enquiry form includes a free-text box where you can describe what you would like treated. Anything you write there about your teeth, your symptoms or your medical history is health information, which the law treats as a special category of personal data and protects more strictly.
We use that information only to answer your enquiry and, if you go ahead, to plan your treatment. Our legal basis is Article 9(2)(h) of the UK GDPR, which permits the processing of health data for the provision of healthcare by or under the responsibility of a professional bound by a duty of confidentiality.
Please do not send medical records, X-rays or detailed health histories through the first enquiry form. If we need them, we will tell you how to send them securely.
Who we share your information with
We do not sell or rent your information. We share it only with the service providers we rely on to run the clinic and this website, and only so far as each of them needs it.
| Provider | What it receives | What it is for |
|---|---|---|
| Zoho Corporation | Your enquiry details, passed from our website forms | Our customer relationship management system, where enquiries and correspondence are recorded |
| Privyr | Your enquiry details | Alerts our team to a new enquiry so we can reply quickly |
| Website usage data and advertising identifiers, where you have consented | Google Analytics and Google Ads measurement; Google Fonts; Google Tag Manager | |
| Trustindex | No enquiry data; the widget displays Google reviews on our pages | Shows our Google reviews on the website |
| Optimole | No enquiry data; serves our images | Image delivery |
| GTranslate | The page text you ask to be translated | Website translation |
| Our web hosting provider (servers in the United Kingdom) | Everything stored on the website, including form submissions held there | Website hosting |
We may also disclose information where the law requires it, or to professional advisers where necessary.
Information leaving the UK
Our website and the enquiries submitted through it are hosted on servers in the United Kingdom. Our clinic, however, is in Türkiye, so when our team reads and acts on your enquiry your information is accessed from outside the UK. Some of the providers listed above also store data in the United States and elsewhere.
We use providers that offer recognised international transfer terms, including the UK International Data Transfer Addendum to the European Commission's Standard Contractual Clauses. If you would like to know how a particular transfer is protected, contact us using the details in this policy and we will tell you.
How long we keep your information
We keep your information only for as long as we need it, and then delete it.
| What | How long we keep it |
|---|---|
| An enquiry that does not lead to treatment | 24 months from your last contact with us |
| Correspondence with a patient we have treated | 10 years from the end of treatment |
| Clinical records | 20 years from the end of treatment |
Cookies
Our website uses cookies. The ones needed to make the site work are set automatically. Cookies used for analytics and advertising — including Google Analytics and Google Ads — are set only if you accept them in the cookie banner.
You can change your choice at any time from the cookie settings link on any page. Our Cookie Policy lists each cookie, what it does and how long it lasts.
Your rights
If you are in the UK or the European Economic Area, you have the right to:
- ask for a copy of the personal information we hold about you
- have inaccurate information corrected
- ask us to delete information we no longer need
- ask us to restrict how we use your information, or object to our using it
- receive the information you gave us in a portable format
- withdraw your consent at any time, where we rely on consent
To exercise any of these rights, email info@dentaldesignturkey.com. We will respond within one month. We may ask you to confirm your identity first, so that we do not disclose your information to someone else.
Contact and complaints
If you have a question about this policy or about how we handle your information, email info@dentaldesignturkey.com or write to us at the address above.
If you are in the UK and you are not satisfied with our response, you can complain to the Information Commissioner's Office at ico.org.uk. If you are in the European Economic Area, you can complain to the supervisory authority in your country.
Changes to this policy
We update this policy when the way we handle information changes — for example when we start using a new service provider. The date at the top shows when it was last updated.